Ive been using openfire for that same solution.
Having an openfire jabber server running, with an web frontend for
support chats.
It supports queueing for support operators and transfer of people.
Its pretty neice actually, have a look at that one.
/Petter
On Thu, Jan 15, 2009 at 11:04 AM, Marc Dirix ( Electronics Design )
<<marc[at]electronics-design.nl>> wrote:
> Bill Welliver schreef:
>>
>> Sounds like Jabber may be overkill for your app. A simple webchat would be
>> fairly easy to implement; if you needed a large amount of scalability, you
>> could use a message queue system (like activeMQ, which has a HTTP binding)
>> to handle message delivery and interface with a DHTML/AJAX client.
>
> True. However I want the attendant to be able to use an IM client, not a
> webpage.
>
> No virus found in this outgoing message.
> Checked by AVG - http://www.avg.com
> Version: 8.0.176 / Virus Database: 270.10.6/1891 - Release Date: 13-1-2009
> 8:17
>
>
--
Petter Larsson
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